Frequently Asked Questions
1. Which countries do you ship to?
We currently ship to over 40 countries worldwide, including the United States, Canada, the United Kingdom, Germany, France, Australia, Japan, South Korea, and most EU member states. Please refer to our shipping policy or enter your address at checkout to confirm availability.
2. How long will my order take to arrive?
Delivery times vary by destination. Standard shipping typically takes 5–10 business days for international orders, while express shipping takes 2–4 business days. Please allow 2–3 additional business days for order processing. You will receive a tracking number once your order ships.
3. I haven't received my order yet. What should I do?
First, check your tracking link for the latest status. If the tracking shows "delivered" but you haven't received it, please check with neighbors or your building's reception. If the estimated delivery date has passed and there is no update for more than 3 business days, contact our customer support team with your order number, and we will work immediately.
4. I have severe allergies. Can I still wear jewelry?
Yes, but we strongly recommend choosing hypoallergenic materials such as surgical-grade stainless steel, titanium, 14k or 18k gold, platinum, or nickel-free sterling silver. Avoid base metals like brass or copper unless they are coated with a skin-safe finish. If you have known metal sensitivities, please consult your dermatologist before wearing any new piece.
5. Will the jewelry color fade or turn black over time with regular use?
It depends on the material and coating. Gold-plated or silver-plated pieces may tarnish or fade over time due to exposure to sweat, perfume, lotions, and air. To slow this, avoid wearing jewelry while swimming, exercising, or applying cosmetics, and store it in an airtight pouch when not in use. Solid gold, platinum, and stainless steel are much more resistant to discoloration.
6. How can I contact you?
: You can reach us via:
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Email: sales@califina.cc (response within 24 hours)
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Live chat on our website (available 9 AM – 9 PM EST, Monday–Friday)
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Contact form on our "Help" page
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Social media DMs on Instagram and Facebook (we reply within 12 hours)
Additional Q&As:
1. Do you offer free shipping?
Yes, we offer free standard shipping on orders over $199 (or local currency equivalent) to most destinations. Express shipping fees are calculated at checkout.
2. Can I return or exchange an item?
Absolutely. We accept returns and exchanges within 30 days of delivery, provided the item is unworn, undamaged, and in its original packaging. Custom-made or engraved pieces are final sale unless defective.
3. Do you provide a certificate of authenticity or warranty?
Yes, all fine jewelry (gold, platinum, diamonds, and genuine gemstones) comes with a certificate of authenticity and a 1-year warranty. Fashion jewelry includes a 6-month warranty against defects.
4. Are your gemstones ethically sourced?
Yes. We partner with suppliers who comply with the Kimberley Process and follow responsible sourcing practices. Our lab-grown gems are also 100% conflict-free.
5. Can I change or cancel my order after placing it?
You can modify or cancel your order within 2 hours of placement, before it enters the processing stage. After that, please contact our support team—we will try our best to accommodate, but we cannot guarantee changes once the item is packed for shipment.
6. Do you offer gift wrapping or personalized messages?
Yes. At checkout, you can select gift wrapping (small fee applies) and include a free handwritten note with your message.
